Built to help MSPs preserve troubleshooting playbooks, client configurations, and vendor relationships. Never lose technical expertise when senior engineers leave.
14-day free trial • $199/technician/month • Enterprise security
See how Perpetual Core can transform daily support workflows
Traditional IT Workflow
Client calls about network dropping again. Search through old tickets, Slack history, and your notes. Can't remember the fix from last time. Start troubleshooting from scratch.
Need to contact firewall vendor. Senior tech who managed relationship is gone. Contact info lost in his emails. Client frustrated.
Emergency at client site. What's their network setup? Where's their documentation? Dig through scattered files and old emails. Waste critical minutes.
Junior tech makes same configuration error that caused outage last year. Nobody documented the lesson learned. Client angry again.
AI-Powered IT Support
Client calls about network issue. Ask AI: "Show me previous tickets for Acme Corp network drops." Get the exact solution from last time. Fix applied in 5 minutes.
Need firewall vendor contact. Ask AI: "Show me vendor relationships for Acme Corp." Get contact name, phone, account number, and relationship notes instantly.
Emergency at client site. Ask AI: "What's the network topology for this client?" Get diagrams, IP schemes, device configs, and access credentials. Resolve quickly.
Junior tech asks AI about configuration. Gets proven procedure with warnings about previous mistakes. Implements perfectly. Client happy.
Illustrative example showing potential time savings. Actual results vary by MSP and client base.
When senior engineers quit, their troubleshooting knowledge, client network quirks, and vendor relationships disappear forever. Perpetual Core captures and preserves your team's collective technical wisdom.
When experienced technicians leave, their troubleshooting playbooks, client configuration knowledge, and vendor relationships vanish forever.
New techs waste hours solving problems that senior engineers already fixed. Same issues resurface repeatedly because solutions aren't documented.
Every tech handles issues differently. Clients get different resolution times and quality depending on who answers their ticket. Best practices stay in individual heads.
New hires spend months learning client environments through trial and error, searching scattered documentation, and bothering busy senior techs.
Capture senior engineers' troubleshooting methodologies, client quirks, and proven solutions. Their expertise remains accessible to the entire team—even after they leave.
Every ticket resolution, configuration note, and vendor relationship becomes part of your growing knowledge base. Everyone benefits from collective experience.
Every technician can access proven troubleshooting procedures and client-specific solutions. Clients receive consistently excellent support regardless of who handles their ticket.
New hires get immediate access to all client configurations, troubleshooting playbooks, and vendor information. They're productive from day one.
How one MSP preserved 15 years of technical expertise
A senior network engineer with 15 years at the MSP announced his departure. He was the go-to troubleshooter for complex issues, knew every client network inside and out, and maintained all critical vendor relationships. The company faced losing this irreplaceable institutional knowledge.
Before departure, the MSP uploaded to Perpetual Core:
After his departure:
The Bottom Line: Your MSP's technical knowledge grows stronger every year instead of disappearing when people leave. Every engineer who ever worked at your company contributes to a growing intelligence that makes everyone better at solving problems.
Never feel stuck on a ticket. Your AI coach answers questions 24/7, surfaces proven solutions, and helps you find the information you need instantly.
Stuck on a complex network issue? Need a client's VPN configuration? Looking for that vendor contact? Just ask your AI Coach.
Real example conversation
"Client XYZ Corp is reporting intermittent network drops again. What fixed this last time?"
Found 3 previous tickets for XYZ Corp network drops:
💡 Tech Note: Client has quirky setup—uses port-channel 10 for redundancy. Check that first.
"Show me their network diagram and switch access credentials."
Here's XYZ Corp's network topology diagram and switch credentials [secure access]...
Ask about tickets, clients, configurations, and procedures
Tools designed to help you deliver excellent IT support efficiently
AI searches all previous tickets for similar issues. Get proven solutions instantly instead of starting troubleshooting from scratch every time.
Store network diagrams, device configs, IP schemes, and access credentials. Every tech has instant access to complete client documentation.
Document proven troubleshooting procedures. AI surfaces the right playbook for each issue type, reducing resolution time dramatically.
Track vendor contacts, support agreements, license keys, and renewal dates. Never lose critical vendor relationships when staff leave.
Centralize all technical documentation—SOPs, configuration guides, and best practices. Make tribal knowledge searchable and accessible.
New techs ask AI about procedures, client setups, or troubleshooting. They're productive immediately instead of spending months ramping up.
Built to solve the real challenges MSPs face every day
New ticket comes in. Ask AI to search previous similar tickets and proven solutions. Get troubleshooting steps, known fixes, and client-specific notes instantly. Resolve 40% faster.
New client signs on. Upload their network documentation, configs, and vendor information. Entire team instantly has access. No knowledge silos, no single point of failure.
Complex network issue? Ask AI for troubleshooting playbooks, similar past issues, and proven diagnostic procedures. Get step-by-step guidance based on what worked before.
Senior tech leaving? Spend their final weeks uploading knowledge to Perpetual Core—client quirks, troubleshooting approaches, vendor contacts. Their expertise stays with your company forever.
Built to reduce ticket resolution time and preserve technical expertise
Upload network diagrams, troubleshooting playbooks, client configs, vendor info, and ticket resolutions. AI indexes everything and makes it instantly searchable.
Ask questions like "How did we fix this error last time?" or "Show me network config for client X." Get instant answers from your knowledge base while working on tickets.
Every resolved ticket adds to your knowledge base. The more your team uses Perpetual Core, the better everyone becomes at solving problems quickly.
When experienced technicians leave, years of troubleshooting expertise, client relationships, and institutional knowledge walk out the door forever.
Network diagrams in SharePoint, configs in emails, troubleshooting notes in tickets, vendor info in spreadsheets. Finding critical information wastes hours daily.
Techs waste time searching for previous solutions, bothering senior engineers, or reinventing fixes that already exist somewhere in old tickets.
Every troubleshooting procedure, client configuration, and vendor relationship becomes instantly searchable. Your team's technical knowledge compounds over time instead of disappearing. Deliver better client service with less effort.
See exactly what changes when MSPs adopt Perpetual Core
| Feature | Old Way | Perpetual Core |
|---|---|---|
| Ticket Resolution Time | Search scattered docs, bother senior techs, start from scratch | AI finds proven solutions in seconds from past tickets |
| Client Documentation | Spread across email, SharePoint, local drives, and people's heads | Centralized, searchable, accessible to entire team instantly |
| Troubleshooting Knowledge | Locked in senior engineers' heads, lost when they leave | Documented playbooks accessible to all, preserved forever |
| New Tech Onboarding | 6+ months to learn clients and procedures through trial and error | Productive from day one with instant access to all knowledge |
| Vendor Relationships | Contact info lost when account manager leaves | All vendor contacts, agreements, and history preserved |
| Client-Specific Info | Hunt through old tickets and emails for network configs | Ask AI, get diagrams and configs instantly |
| Knowledge Sharing | Best practices stay with individuals, not shared | Every solution documented and accessible to entire team |
| PSA Integration | Manual context switching between systems | Seamless integration with ConnectWise, Autotask, etc. |
| Emergency Support | Call senior tech at 2 AM to find information | AI available 24/7 with instant answers |
| Technical Documentation | Outdated, incomplete, impossible to find | Living documentation that grows and stays current |
| Client Satisfaction | Varies by which tech handles ticket | Consistent excellent service from entire team |
MSPs using Perpetual Core reduce average ticket resolution time by 40%, preserve technical expertise across staff changes, and deliver consistently excellent client service.
Schedule Demo to See How It WorksEverything you need to know about Perpetual Core for IT services
Schedule a call with our MSP team. We'll answer all your questions and show you exactly how Perpetual Core works for IT services companies.
Built for MSPs that value technical excellence
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14-day free trial • Enterprise security • Setup in 1 week